Introduction

At Truly Borneo, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you provide when using our website, products, and services.

By accessing our website or engaging with our services, you agree to the practices outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you contact us, place an order, or submit a form, we may collect:

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address
  • Company or organization name
  • Payment-related information

Technical Information

When visiting our website, certain information may automatically be collected, including:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Website interaction data
  • Cookies and analytics data

2. How We Use Your Information

Your information may be used for the following purposes:

  • Processing orders and deliveries
  • Customer support and communication
  • Responding to inquiries
  • Improving website functionality and user experience
  • Sending important updates related to orders or services
  • Internal analytics and operational improvements
  • Fraud prevention and website security

We only collect information necessary for legitimate business operations.

3. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve website performance
  • Remember user preferences
  • Analyze visitor behaviour
  • Enhance browsing experience

You may choose to disable cookies through your browser settings, although certain website features may not function properly.

4. Information Sharing

Truly Borneo does not sell, rent, or trade your personal information to third parties.

We may share limited information only when necessary with:

  • Delivery and logistics partners
  • Payment service providers
  • Website hosting or technical service providers
  • Legal or regulatory authorities where required by law

All third-party service providers are expected to handle data responsibly and securely.

5. Data Security

We implement reasonable administrative, technical, and organizational measures to protect your information against:

  • Unauthorized access
  • Data misuse
  • Loss or theft
  • Disclosure or alteration

While we strive to maintain secure systems, no online platform or data transmission method can be guaranteed to be completely secure.

6. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill operational purposes
  • Meet legal or regulatory obligations
  • Resolve disputes
  • Maintain internal business records

When information is no longer required, we take reasonable steps to securely delete or anonymize it.

7. Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal information
  • Request corrections or updates
  • Request deletion of your data
  • Withdraw consent for communications
  • Request clarification on how your information is used

To exercise any of these rights, please contact us using the information below.

8. Third-Party Websites

Our website may contain links to external websites or third-party platforms. We are not responsible for the privacy practices, security, or content of those external sites.

Users are encouraged to review the privacy policies of any third-party websites they visit.

9. Children’s Privacy

Our website and services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from minors.

10. Policy Updates

We reserve the right to update or revise this Privacy Policy at any time.

Changes become effective immediately upon publication on the website. Continued use of the website after updates constitutes acceptance of the revised policy.

11. Contact Information

If you have questions regarding this Privacy Policy or how your information is handled, please contact:

Truly Borneo

Email: [email protected]
East Malaysia Hotline: +6013-8392020
West Malaysia Hotline: +601163238651
Location: Kuala Lumpur, Malaysia