Introduction

Welcome to Truly Borneo.
These Terms & Conditions govern your access to and use of our website, products, and services. By using this website, placing an order, or engaging with our services, you agree to comply with these terms.

If you do not agree with any part of these Terms & Conditions, please discontinue the use of our website and services immediately.

1. Company Information

Truly Borneo
Malaysia, Kuala Lumpur

Email: [email protected]
East Malaysia Hotline: +6013-8392020
West Malaysia Hotline: +601163238651

2. Products & Services

Truly Borneo specializes in curated Sarawak pepper products developed for hospitality, gifting, retail, and corporate applications.

We strive to ensure that all product descriptions, images, specifications, and pricing displayed on the website are accurate and up to date. However, minor differences in packaging, colour, texture, or presentation may occur due to natural product variations and production updates.

All products are subject to availability.

3. Orders & Payments

By placing an order through our website or sales channels, you confirm that:

  • All information provided is accurate and complete
  • You are legally authorized to make the purchase
  • You agree to the applicable pricing, shipping fees, and payment terms

We reserve the right to:

  • Refuse or cancel suspicious or fraudulent orders
  • Limit product quantities
  • Update pricing without prior notice
  • Cancel orders due to stock unavailability or technical errors

Orders will only be processed after successful payment confirmation.

4. Shipping & Delivery

We aim to process and dispatch orders within the estimated timeframe provided during purchase.

Delivery timelines may vary depending on:

  • Shipping destination
  • Customs clearance
  • Courier delays
  • Public holidays or unforeseen disruptions

Truly Borneo shall not be held responsible for delays caused by third-party logistics providers or circumstances beyond our reasonable control.

Customers are responsible for ensuring that delivery details are accurate at the time of purchase.

5. Returns & Refunds

Due to the nature of food and consumable products, returns or exchanges are generally not accepted unless:

  • The wrong product was delivered
  • The item arrived damaged
  • The product has a verified quality issue

Any return or refund request must be submitted within 48 hours of receiving the order, together with clear photographic evidence and order details.

Approved refunds or replacements will be processed at our discretion.

6. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Product names
  • Images
  • Graphics
  • Text
  • Packaging concepts
  • Brand materials

are the intellectual property of Truly Borneo and may not be copied, reproduced, distributed, or used without prior written permission.

7. Website Usage

You agree not to:

  • Use the website for unlawful activities
  • Attempt unauthorized access to website systems
  • Interfere with website functionality or security
  • Upload malicious code or harmful content
  • Misrepresent your identity or information

We reserve the right to restrict or terminate access for users who violate these terms.

8. Limitation of Liability

To the fullest extent permitted by law, Truly Borneo shall not be liable for:

  • Indirect or consequential damages
  • Loss of profits or business interruption
  • Delays caused by third parties
  • Technical website interruptions
  • Product misuse or improper storage after delivery

Customers are responsible for handling and storing products appropriately after receipt.

9. Privacy

Any personal information submitted through the website will be handled responsibly and used only for operational, communication, or order-related purposes.

We do not sell or distribute customer information to unauthorized third parties.

10. Third-Party Links

Our website may contain links to third-party platforms or external websites for informational purposes. We are not responsible for the content, security, or practices of those external websites.

11. Changes to Terms

We reserve the right to modify or update these Terms & Conditions at any time without prior notice.

Updated versions will become effective immediately upon publication on the website.

12. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of Malaysia.

Any disputes arising from the use of this website or services shall be subject to the jurisdiction of the Malaysian courts.

13. Contact Us

For inquiries regarding these Terms & Conditions, please contact:

Truly Borneo
Email: [email protected]
East Malaysia: +6013-8392020
West Malaysia: +601163238651